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Retainer Terms of Service

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These Terms and Conditions (‘Agreement’) govern the relationship between E2 Workforce Consulting Sdn. Bhd. (‘E2’) and the Client (‘you’ or ‘your’) by virtue of the Client signing up for the E2 Retainer Program. Through the Client’s submission of the E2 Retainer Form, both parties agree to be bound by the terms set forth hereinafter.
 

 

Duration & Renewal

The E2 Retainer program shall be for a period of one (1) year commencing from the date of submission of registration form or any other date as agreed by both parties. The Client shall be prompted for a renewal at the end of the 10th month and the retainer shall be automatically renewed for the subsequent year unless either party provides a notice of non-renewal within thirty (30) days from the renewal date.

 

Scope of Services
 

E2 shall provide employment / industrial relations advisory services under the yearly retainer agreement which shall include the following:
 

  • Advisory services on any matters within the employment / industrial relations landscape, via calls, e-mail, text messaging or any other agreed communication platform

  • Invitation to employment / industrial relations events as and when it is organized by E2 throughout the year

  • Updates on any changes or trends within employment / industrial relations, as and when needed basis

  • Discounted rates of up to 15% for any additional services, except for trainings claimable under the Human Resource Development Fund by HRD Corp.
     

 

Exclusions

The retainer shall not include representation in any court, nor does it include the actual undertaking of any additional scope of work not listed in items 3(a) – (d) as hereinabove mentioned.
 

 

Additional Services

E2 shall be able to provide additional services on a case-to-case basis under which a formal proposal will be provided to the Client prior to any undertaking of additional services. The rate of pay shall be agreed by both parties.
 

Retainer Options

The retainer program is contractable through options provided by E2, and they are as follows:

  • Standard - A one-off payment by the Client based on the standard fee structure for all the benefits provided under the E2 Retainer Program for a period of 12 months

  • Flexi - A discounted one-off payment by the Client for the same benefits provided under the Standard package with an additional commitment by the Client for 2 days of in-house training program that is to be conducted within the year of the Contract.

  • NGO / Micro - A reduced fee catered for smaller (25 employees or less) and non-profit organisations
     

 

Clients who opt for the flexi retainer option are required to complete any pending in-house program commitments based on the available training courses outlined by E2 in the E2 Retainer Deck within a 12-month period, failing which the Client’s retainer contract shall be converted into a standard retainer option and any differences in rates shall be chargeable to the Client.
 

 

Invoices

All invoices issued from E2 to the Client shall be payable within a 30 day period unless otherwise agreed by both parties.
 

 

Termination

The Client may terminate this Agreement at any time by providing written notice to E2 and termination shall take effect thirty (30) days after the receipt of such notice. E2 may choose to terminate this Agreement if the Client fails to pay any fees when due, or if the Client engages in unethical or unprofessional conduct to the extent that would prevent or affect the delivery of services from E2.
 

In the event of a termination, and subject to the observance of this Agreement, any fees paid to E2 shall be refunded on a pro-rated basis.
 

 

Privacy

Through the course of this program, it is likely and necessary for personal data of the Client, it’s employees or vendors to be disclosed to E2. It is highly advisable for both parties to execute a non-disclosure agreement prior to the disclosure of any information.

 

All personal data provided to E2 is to be consented by the relevant parties. E2 shall ensure the processing, safekeeping, security and removal of personal data is in compliance with the standards of the Personal Data Protection Act 2010.
 

 

[end of Terms & Conditions]

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